Technical Support

Toll Free: 844.265.6055

Phone and Online Support Hours

8:30a – 5:30p (CST)

We strive to answer our technical support calls as quickly and efficiently as we can. There will be times when the phone lines will be busy while our support staff are assisting other customers. If you need immediate assistance, please leave us a voicemail or email us at the above link and one of our representatives will reply back in a timely manner.


Product Downloads
System Requirements
How To Upgrade
Getting Started
Help Document Online
Download Help File*
Release Notes
Maintenance Explained
Energy Saver Calculator
Previous Versions
Legacy Product Support
Answer File
SmartShield White Papers

*Note: If you download the chm help file on your computer, double click on it and uncheck "Always ask before opening this file" before clicking on "Open".