Technical Support

If you are experiencing technical issues or need help installing or using our products, you've come to the right place.


Download full versions of our products, as well as updates, patches and other auxiliary tools and utilities for use with our products.

Submit a Ticket

Submit a product-related trouble ticket with Technical Support.

SmartShield White Papers

Help documentation covering several common situations and configuration options.

Legacy Products

Access our legacy products (CompuGuard, DriveShield, CornerStone) installers, and manuals.

Knowledge Base / Troubleshooting

Troubleshooting and answers regarding our products. If you don't see a satisfactory solution to your issue, or should you have further questions, please consult our Contact Us page.

Energy Saver Calculator

Estimate how much energy your location is using.

Technical Support

Toll Free: 844.265.6055

Phone and Online Support Hours

8:30a – 5:30p (CST)

We strive to answer our technical support calls as quickly and efficiently as we can. There will be times when the phone lines will be busy while our support staff are assisting other customers. If you need immediate assistance, please leave us a voicemail or email us at the above link and one of our representatives will reply back in a timely manner.


Product Downloads
System Requirements
Network Setup Documentation
How To Upgrade
Getting Started
Help Document Online
Download Help File*
Release Notes
Maintenance Explained
Energy Saver Calculator
Previous Versions
Legacy Product Support
Answer File
SmartShield White Papers

*Note: If you download the chm help file on your computer, double click on it and uncheck "Always ask before opening this file" before clicking on "Open".